Many players have questions about Ice36 casino before they deposit their first euro — here are the honest answers. This guide walks you through everything from account creation to cashing out, with real numbers and formulas you can use.
Getting Ready
- Check that you are at least 18 years old (or the legal age in your country).
- Have a valid email address and a phone number for verification.
- Prepare a government-issued ID (passport, driver’s license, or national ID card).
- Decide on a payment method: credit/debit cards, e-wallets like Skrill or Neteller, or bank transfer.
- Make sure your internet connection is stable. The casino works best on modern browsers and mobile devices.
- Set a deposit limit before you start to keep your gambling under control.
Creating Your Account
- Visit the homepage and click the “Sign Up” or “Register” button, usually at the top right.
- Fill in the registration form: your full name, date of birth, email, and a strong password.
- Select your preferred currency and enter your address details.
- Agree to the terms and conditions, and confirm that you are of legal age.
- Submit the form. You will receive a confirmation email — click the link inside to verify your account.
- Log in using your new credentials (your ice36 login). You can now explore the lobby but may need to complete KYC before withdrawing.
How Wagering Works
When you claim a bonus, you must wager the bonus amount (and sometimes the deposit) a certain number of times before you can withdraw any winnings. Let’s break it down with a realistic example.
Example Bonus: 100% match up to €100, with a 35x wagering requirement on the bonus only.
Step 1: You deposit €50 and receive a €50 bonus. Total balance = €100 (€50 cash + €50 bonus).
Step 2: Wagering requirement = 35 × €50 = €1,750. You must place bets totaling €1,750 before the bonus funds become withdrawable.
Step 3: Game contributions vary. Slots usually count 100%, table games might count 10–20%. If you only play slots, you need to wager the full €1,750. If you play blackjack (20% contribution), you’d need to bet €1,750 / 0.20 = €8,750 in blackjack bets to meet the same requirement.
Formula: Required turnover = Wagering requirement × Bonus amount / Game contribution.
So, for a €50 bonus with 35x wagering on slots (100%): Required turnover = 35 × 50 = €1,750. For blackjack at 20%: Required turnover = 35 × 50 / 0.20 = €8,750.
Always check the terms for maximum bet size and which games contribute fully.
Money In, Money Out
| Method | Minimum Deposit | Processing Time (Withdrawal) | Fees |
|---|---|---|---|
| Visa/Mastercard | €10 | 1–3 business days | None from casino |
| Skrill | €10 | Up to 24 hours | None |
| Neteller | €10 | Up to 24 hours | None |
| Bank Transfer | €20 | 3–7 business days | May apply (check bank) |
Deposits are usually instant. Withdrawals are subject to verification. You may need to upload documents (ID, proof of address) before your first withdrawal. The casino processes withdrawals within 48 hours, then payment providers add their own time.
Safety & Licensing
Ice36 operates under a Curacao eGaming license (license number 8048/JAZ). This means it follows rules on fair play, data protection, and responsible gambling. Note: Winnings from Curacao-licensed casinos may be subject to local income tax in some jurisdictions. Check your local laws. The site uses SSL encryption to protect your personal and financial data.
Troubleshooting
- Can’t log in? Reset your password using the “Forgot Password” link. Check your email spam folder for the reset link.
- Deposit not showing? Refresh the cashier page after a few minutes. If still missing, contact support — sometimes bank delays occur.
- Game won’t load? Clear your browser cache and cookies, or try a different browser. Disable any ad-blockers.
- Withdrawal pending forever? Make sure you’ve completed KYC. Check if you have unmet wagering requirements. If everything is in order, contact live chat.
- Bonus not awarded? Confirm you selected the bonus when depositing. Read the terms — some bonuses require a promo code.
Worth Knowing: VIP & Loyalty Program
Regular players earn loyalty points for every real-money bet. Points accumulate and can be exchanged for free spins or bonus credits. Higher tiers (Silver, Gold, Platinum) unlock perks like faster withdrawals, personal account managers, exclusive bonuses, and invitations to events. Reaching a new tier typically requires earning a certain number of points within a period. For example, moving from Silver to Gold might need 1,000 points, while each €10 wagered on slots gives 1 point. Rewards increase with each tier.
Common Questions
How long does verification take?
Usually within 24–48 hours after submission. You can upload documents directly in the profile section.
Can I change my currency after registration?
No, you must choose at sign-up. Contact support if you have a special case, but generally it’s fixed.
Are there any restricted countries?
Yes, several countries are excluded, including the United States, the United Kingdom, the Netherlands, and others. Check the terms for the full list.
What is the minimum withdrawal amount?
€10 for e-wallets, €20 for bank transfers. Check the cashier for exact amounts in your chosen method.
Do I need to verify my phone number?
Not always, but it may be required for certain withdrawal methods or security checks.
Can I self-exclude?
Yes, you can set deposit limits or self-exclude through the responsible gambling section or by contacting support.
Is Ice36 available in my language?
The site supports English, German, Finnish, Norwegian, and several other languages. Check the language menu in the footer.
How do I contact customer support?
Live chat is available 24/7. You can also use the contact form or email, but live chat is fastest.
What are the typical bonus wagering requirements?
They vary from 35x to 45x on bonus or deposit+bonus. Always read the specific bonus terms.
This guide should give you a confident start. Remember to gamble responsibly and enjoy the games at your own pace.