Setting up an account at an online casino is quick, but knowing exactly what to expect at each step saves time and frustration. This guide walks you through the entire process, from preparation to troubleshooting, with detailed calculations to help you understand bonus offers.
Getting Ready
Before you begin, ensure you have the following:
- A valid email address – used for registration and verification.
- A strong password – at least 12 characters with uppercase, lowercase, numbers, and symbols.
- Personal identification – government-issued ID (passport or driver’s license) for KYC verification later.
- Payment method – credit/debit card, e-wallet, or cryptocurrency (supported options listed below).
- Stable internet connection – to avoid interruptions during sign-up.
- Device – desktop or mobile. The platform is mobile-optimized and works as a progressive web app (PWA) – no app store download needed for the Mystake app.
How to Sign Up
- Navigate to the official website. You can find it by searching for Mystake login in your browser.
- Click the “Sign Up” or “Register” button, usually located at the top right.
- Fill in the registration form: provide your email, create a username, and set a strong password. Enter your personal details (name, date of birth, address).
- Select your preferred currency and accept the terms and conditions.
- Submit the form. You may need to verify your email via a confirmation link sent to your inbox.
- Complete the KYC (Know Your Customer) process by uploading a photo of your ID and a recent utility bill for address verification. This step is mandatory before withdrawing funds.
- Make your first deposit using one of the payment methods below. Bonuses are often applied automatically.
Bonus Mathematics
Welcome bonuses usually consist of a deposit match and free spins. For example, a 100% match up to €500 plus 200 free spins sounds attractive, but understanding the wagering requirements is crucial.
Suppose you deposit €100 and receive a 100% match bonus (€100). Your total balance becomes €200. However, the bonus is subject to a 35x wagering requirement on the bonus amount (€100 × 35 = €3,500). You must place bets totaling €3,500 before you can withdraw any winnings from the bonus.
Additionally, free spins winnings are often credited as bonus funds with their own wagering requirement. For instance, 200 free spins at €0.10 each give you €20 in bonus, with a 40x wagering requirement (€20 × 40 = €800).
Here’s a detailed breakdown:
| Component | Amount | Wagering Requirement | Total Wagering Needed |
|---|---|---|---|
| Deposit | €100 | 0x (not part of bonus) | €0 |
| Match Bonus | €100 | 35x bonus | €3,500 |
| Free Spin Winnings | €20 | 40x bonus | €800 |
| Total | €220 | €4,300 |
Note: Games contribute differently – slots usually count 100%, while table games may contribute only 10% or less. Always check the bonus terms.
Security
The platform uses SSL encryption to protect your data during transmission. Two-factor authentication (2FA) is available and highly recommended. Enable it in your account settings under Security. The casino holds a Curacao eGaming license. For EU/Nordic players: note that winnings from Curacao-licensed casinos may be subject to local income tax, unlike MGA or local licenses. Always consult a tax advisor.
Payment Methods
The following table shows accepted deposit and withdrawal methods, along with typical processing times and limits. Minimum deposit is usually €10; maximum withdrawal per transaction varies. Cryptocurrency transactions often have lower fees and faster confirmations.
| Method | Type | Deposit Time | Withdrawal Time | Typical Limits |
|---|---|---|---|---|
| Visa/Mastercard | Credit/Debit | Instant | 2-5 business days | €10 – €5,000 |
| Skrill | E-wallet | Instant | Up to 24 hours | €10 – €10,000 |
| Neteller | E-wallet | Instant | Up to 24 hours | €10 – €10,000 |
| Bitcoin | Cryptocurrency | 10-30 minutes | Up to 1 hour | €20 – €50,000 |
| Ethereum | Cryptocurrency | 5-20 minutes | Up to 1 hour | €20 – €50,000 |
Troubleshooting
- Forgot password: Click “Forgot Password” on the login page. Enter your email to receive a reset link. If the email doesn’t arrive, check spam folder. Still missing? Contact support.
- Account locked: After multiple failed login attempts, your account may be temporarily locked. Wait 30 minutes and try again. If still locked, contact live chat to verify your identity.
- Verification issues: KYC documents rejected due to poor quality? Upload clear, high-resolution scans. Ensure the name on your ID matches your account. If not, contact support to change your details.
- Deposit not showing: Verify you used the correct deposit address (especially for crypto). If using a card, check your bank for pending charges. Contact support with transaction ID if not credited within 2 hours.
- Withdrawal pending: Withdrawals go through a review process (up to 48 hours). Ensure KYC is complete. If still pending after 72 hours, contact support.
- Bonus not activating: Ensure you opted in during deposit. Check if the bonus code is required. Some bonuses are automatic only on certain deposit amounts.
Players Ask
How do I log in to my account?
Visit the website and enter your username and password on the login page. If you have 2FA enabled, enter the authentication code from your app.
Can I use the Mystake app on my phone?
The platform is a progressive web app (PWA). You can add it to your home screen from your browser for an app-like experience. No need to download from an app store.
What is the minimum age to register?
You must be at least 18 years old, or the legal gambling age in your jurisdiction, whichever is higher.
How long do withdrawals take?
E-wallets and cryptocurrencies: up to 24 hours. Bank transfers and cards: 2-5 business days after approval.
Is there a welcome bonus for new players?
Yes, a deposit match bonus plus free spins is typically offered. Check the promotions page for the latest offers.
What currencies can I use?
EUR, USD, GBP, and several cryptocurrencies like BTC and ETH are accepted.
How do I contact customer support?
Use the live chat feature (available 24/7) or send an email. Some queries may be answered via an FAQ section.
Can I change my username or email after registration?
Username changes are usually not allowed. Email changes can be requested via support and may require identity verification.
Do I have to pay taxes on my winnings?
Tax obligations depend on your country of residence. The casino does not deduct taxes; it is your responsibility to report winnings.
Good to Know
If your withdrawal is delayed beyond the stated timeframes, follow these steps:
- Check if your KYC documents are fully approved. If not, complete them.
- Review the withdrawal history in your account – status should be “Approved” or “Pending”.
- If still pending after 48 hours, submit a support ticket via live chat with your withdrawal ID.
- Typical resolution time: within 24 hours of contacting support. If unresolved after 72 hours, escalate to the licensing authority (Curacao eGaming).
Always keep transaction receipts and screenshots for reference.
Now that you understand the registration, bonuses, and troubleshooting, you are ready to start your gaming journey. Remember to gamble responsibly and set limits for yourself.